Shipping Policy

Shipping Policy

Last Updated: July 25, 2026

Thank you for shopping with PawpawNest. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak shopping seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

Destination Estimated Delivery Time
Australia 5–12 Business Days
United States 7–15 Business Days
Canada 7–15 Business Days
United Kingdom 7–15 Business Days
Europe 7–18 Business Days
New Zealand 7–15 Business Days
Other International Destinations 10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and selected shipping method.

From time to time, PawpawNest may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Shipping Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occur due to:

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Carrier operational delays

  • Other unforeseen circumstances

PawpawNest is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, please contact us immediately at support@pawpawnest.store.

If an order has already been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if a package is returned due to an incorrect address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photos (if the package or product is damaged)

Our support team will investigate the issue and work toward an appropriate resolution.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers.

You may receive multiple tracking numbers and deliveries on different dates.

Contact Us

If you have any questions regarding shipping, please contact us:

PawpawNest

Website: pawpawnest.store

Email: support@pawpawnest.store

Phone: (07) 3808 3435

Address:
12 Plowman Street
North Bondi, New South Wales 2026
Australia

We appreciate your trust in PawpawNest and thank you for shopping with us.